Gorgeous Couture Limited ("GORGEOUS COUTURE") is fully committed to protecting the privacy of our site visitors and customers. We promise to never disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for one of our garments to be delivered to you, carrying out credit and other security checks etc. We promise to never sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the GORGEOUS COUTURE website.
A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.
CATEGORY 1: STRICTLY NECESSARY COOKIES
These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items. We track customer usage on the site and use heatmap technology to drive analytics of our data to best serve our customers so we take cookies on other things such as browser choice, resolution, device information etc. This is only used in-house and never sold to third parties.
CATEGORY 2: PERFORMANCE COOKIES
This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. The data stored by these cookies never shows personal details from which your individual identity can be established.
CATEGORY 3: FUNCTIONALITY COOKIES
These remember choices you make, such as language. These are then used to give you a more personalised, appropriate experience. We also have cookies and server session technology in place to remember user currency options, the size of the screen choice and various settings such as shipping country and default language choice.
CATEGORY 4: TARGETING COOKIES OR ADVERTISING COOKIES
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings. Visit www.aboutcookies.org to learn more about cookies and how they can be controlled.
The information you provide may be used to conduct anti-fraud checks, however, this is done only to protect your identity. We do not store our customer's financial details. We use SSL across our website and take care of our server technology using cloud ecommerce systems such IBM WebSphere Commerce, NopCommerce and other third party tools to ensure all our data is backed up daily. Databases are also encrypted using SHA1 and beyond level algorithms to ensure no "snuffing" is done. We take measures against hacking attacks by using CDN providers. No data regarding payment is saved. We only save a customer's address, name and email.
REFUND AND RETURN POLICY
Upon receiving your order, you have 14 days to decide if you want to return or exchange an item. Please note that it is very important that when you return an item, the gift box and hanger must also be returned (unless you keep an item from your total order). We ask the box is returned to ensure the safe arrival of garments and the hanger could be subject to a charge if missing. In all cases, the items returned must be in their original condition with tags attached. All goods will be inspected on return and any item in unsuitable condition will be rejected and returned to the customer.
The cost of our delivery service is £7.95 for orders within the UK, which includes an embossed Gorgeous Couture box and velvet flock hanger. Orders placed through The Outlet will be dispatched to your chosen address the same day if ordered before 2pm Monday-Thursday, arriving the following working day. Orders placed after 2pm Friday will be delivered the following Tuesday. We offer worldwide international delivery to countries outside of the UK via DHL. The price of delivery will be dependant on your location.
COMMUNICATION AND MARKETING
Following a purchase from us we may update you on our latest designs, site news and exclusive special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us when you register with GORGEOUS COUTURE. All GORGEOUS COUTURE members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by clicking the “unsubscribe” button on your next e-marketing campaign. We collate data on our accumulative traffic figures but this is absolutely anonymous and we will never use personal data that exposes your identity
THIRD PARTY SITES
Our site may contain links to and from the websites of advertisers, affiliates and other third parties. If you do follow a link to any other linking websites, please be aware that they are bound by their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We will never share your data with any of these affiliates.
Gorgeous Couture Limited is the data controller for the purpose of the Data Protection Act 1998 (the Act). You have the right to access the information which GORGEOUS COUTURE holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge. We would be delighted to answer any of your enquiries so please do not hesitate to contact our team via firstname.lastname@example.org or by completing the form online. You may also write to us at Gorgeous Couture Ltd, PO BOX 255, Manchester, M60 1UD, UK.