Delivery & Returns

Picture for manufacturer Delivery & Returns

Delivery &

Returns

Delivery


UK

To ensure that your order is with you in the quickest time possible, we send all orders via DPD Local’s next day delivery service, once your order has been made. All orders are handmade by our accomplished design team within 3-5 working days, excluding weekends and bank holidays, and then express delivered as standard. We currently advise 4-6 working days for UK delivery. Orders are delivered Monday- Friday excluding bank holidays.

The cost of our delivery service is £7.95 for orders within the UK, which includes an embossed Gorgeous Couture box and velvet flock hanger.

PLEASE NOTE: We cannot guarantee delivery dates due to each garment being hand made to order although we do endeavour to have your order with you as soon as possible.

 

International

We offer worldwide international delivery to countries outside of the UK via DHL. The price of delivery will be dependant on your location, see our calculator below for your country's price.

We generally advise 8-14 days for delivery from the time you place your order although this will vary depending on your location.

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and are charged and regulated by your government. Please check with your country’s custom office to determine what these additional costs are prior to purchase.

Delivery method Delivery time Delivery rate

 

 

Returns


UK

Our returns process has been designed to be as easy as possible for our customers. You have 14 days from the date of receipt in which to return (for free!) any unsuitable garments for a refund, an exchange or alteration.

To return all or part of your order, follow these simple steps:

1. Log into your account and head to My Orders.

2. Under the order you wish to return; request a return, select the reason, an action and enter any relevant comments per item.

3. A unique returns slip and free postage label will be generated for you, simply print these out and follow the listed instructions.

Please note that it is very important that all items are returned in their original condition and in their original packaging, including the outer box. Missing hangers and boxes will be subject to a £10 charge at our discretion.

All tags must remain attached and the garment must not show any signs of wear. Garments with odours or marks including perfume, make up and deodorant will not be accepted as a return and will be sent back to you. Returns sent outside of the 14 day period will be sent back to you.

Refunds will be credited to the original card used for payment, please allow up to 14 days for a refund to show in your account from the date we receive your return.

Exchanges, Alterations and Made to Measure requests will be processed by our Customer Care team once your return has been received.

 

International

For international returns, you have 14 days from the date of receipt in which to return any unsuitable garments for a refund, an exchange or alteration. To return all or part of your order, follow these simple steps:

1. Log into your account and head to My Orders.

2. Under the order you wish to return; request a return, select the reason, an action and enter any relevant comments per item.

3. A unique returns slip and address label will be generated for you, simply print these out and follow the listed instructions.

We are unable to provide free returns for international orders so we recommend using a courier providing a tracked service to return any items to us. Our address for returns is:

Gorgeous Couture
Unit 2

Gamma House
Albert Close Trading Estate
Manchester
United Kingdom

M45 8EH

Please note that it is very important that all items are returned in their original condition and in their original packaging, including the outer box. Missing hangers and boxes will be subject to a £10 charge at our discretion.

All tags must remain attached and the garment must not show any signs of wear. Garments with odours or marks including perfume, make up and deodorant will not be accepted as a return and will be sent back to you. Returns sent outside of the 14 day period will be sent back to you at your expense.

Refunds will be credited to the original card used for payment, please allow up to 14 days for a refund to show in your account from the date we receive your return.

Exchanges, Alterations and Made to Measure requests will be processed by our Customer Care team once your return has been received.