FAQS

We have standard sizes of XS, S and M to choose from.

XS UK size 6-8
Small UKsize 8-10
Med UK size 12-14


As the fabric we work with has an element of stretch we advise that the sizing is not only accurate but also fits a great size ratio. Perfect if you are in between sizes. Alternatively, if you are opting for the Bespoke (Made to Measure) service, please read the details in the Made to Measure section within our online boutique.

Buying your favourite Gorgeous Couture garments could not be easier! Simply click on any image that you like from the collections, select a colour and size and place it into your shopping basket. You can then choose to continue shopping or head to the checkout to complete the transaction.

Gorgeous Couture offers an exclusive Bespoke made to measure service. If you wish to purchase a garment in a non-standard colour or a non-standard size (standard sizes range from 6-12) we can accommodate your request. As this is made to your measurements (the refund policy does not apply). Please visit the Made to Measure section for full details.

We also have an In-house online stylist service.

If you're looking for the perfect WEDDING wardrobe, as the bridesmaid, the mother of the bride or even an all day guest, please do visit The Wedding Boutique too!

Sale garments are sold on a first come first served basis and are only available in the specific colours and sizes in the sale. Should you require a style made in a specific colour or size we can accommodate any request but at the normal web offer price. Contact us to organise or order as normal in the usual shopping area of the site.

The higher price quoted online is our Recommended Retail Price (RRP) and is used to convey the price that other retailers would sell our garments for. As we offer an online service we cut costs of other retailers enabling us to sell directly to you at a fantastic low "web offer price". We strive to keep our pricing accurate and timely.

We like to give you plenty of payment options, so you can use any of the cards listed below. We also take security very seriously indeed, so your details will be safe with us.

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorised, payment will not be taken, and we'll email to let you know why your bank or card issuer wouldn't authorise the payment.

Don't despair at this stage, because there may still be something simple that can be done to get the payment authorised. Please remember that even if a payment is not authorised, some card issuers may still reserve the money, meaning you can't use it for a short period.

Your order will be selected or individually made by one of our designers, packaged and then despatched. *We aim to provide a swift delivery service and most standard orders placed after 10am will be processed the following working day and take 1-3 days for despatch.

If you place an order on a Friday, Saturday or Sunday the order will be received at the design studio on the Monday. If the Monday is a Bank Holiday this will then be received on the Tuesday.

Deliveries will be made within 1-3 working days after you place your order (excluding Weekends).

The cost of UK Standard Delivery is £4.95 and your order will be sent out via the courier service City Link Monday - Thursday. Your order can be delivered anytime between 7.30am and 5.30pm and a signature is required on receipt. If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

For weekend deliveries, your order will be delivered on Saturday, before 1pm via Royal Mail Special Delivery.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

Here at Gorgeous Couture we deliver our fabulous designs worldwide and for just £10.00 your order is despatched via the reliable "Royal Mail International Sign For" service, which takes around 3-5 working days to reach you once despatched. If you simply can't wait to wear your Gorgeous Couture dresses then why not opt for our even faster delivery service through "Global Express" which can be as quick as 24-72 hours from despatch! Email info@gorgeouscouture.com for further assistance regarding international ordering.

As an online business, we aim to provide a Returns service that is totally hassle-free for you.

From receipt, you have 7 working days to decide if you want to return any item (this includes sale items) within your order. Just fill out the Returns Form enclosed and take your parcel to any Post Office.

Please note it is very important that when you return an item, the gift box and hanger must be returned also (unless you keep an item from your total order). Please also state whether you require a refund or an exchange. Without these details we won't be able to take the action you want us to.

Any refund will automatically be issued to the card used to make the original purchase. In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

If you are having any other problems, we recommend you make sure you have the latest updates and patches for your operating system. (Please download the latest Adobe Flash player and Java)

If you are still having problems, get in touch with our Customer Service Team who will be able to help you. To help us solve the issue for you, please include as many of the following details as possible:

- Your Operating System (e.g. Windows Vista, Mac OS X)

- Internet Browser (Internet Explorer 7, Firefox, Safari)

- What URL you were trying to access (e.g. http://www.gorgeouscouture.com/shop)

- What time the problem occurred

- Please cut and paste a screenshot into the email or any error message that appeared on the screen.

Safer than it's ever been. We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times.

If you are not receiving our emails or our regular newsletter, you could be missing out on fashion as it happens!

One of the most common reasons for this is that your email software is marking emails from us as junk mail, and are sending them to your spam folder. To stop this from happening, please add 'newsletter@gorgeouscouture.com' to your email address book, then emails from us should come through just fine.

Don't worry - This can happen for a number of reasons.

If the problem persists, enter the details of another card and try that.

If you feel you aren't getting anywhere then contact our Customer Service Team who will try to advise you further.

We want our customers to have a great shopping experience, but we realise that from time to time things can go wrong. If they do, we've made sure you can find any information you need as quickly and easily as possible in our FAQS section which is specially designed to help you find answers to commonly asked questions.

In the event you don't find the answer you're looking for, then please contact the Customer Service Team. We are available each week day between the hours of 10am and 4pm via email info@gorgeouscouture.com and customerservices@gorgeouscouture.com Alternatively, should you wish to speak to a member of our team, please call 0845 123 6061 and we will be more than happy to help!

Press Requests

Please contact press@gorgeouscouture.com for further information.

Work for GorgeousCouture.com Whether you're a skilled sample machinist, an enthusiastic communicator who's passionate about delivering excellence to our customers or a graphics professional we're always keen to hear from talented individuals who can bring their skills to our already award-winning team. Email your CV and area of skill and interest to info@gorgeouscouture.com

If you have any queries relating to ordering or the company policies you may find that they are answered in our Frequently Asked Questions (FAQ) section.